Play Responsibly

Gambling Help Hotline

1800 858 858

Access to bigwinsjackpots.com is restricted to users who are 18 years or older. To meet legal obligations, we carry out strict verification of age and identity. You may be asked to provide valid identification at any time to continue using our platform.
If the required documents are not submitted, your account may be temporarily suspended, and withdrawals could be delayed.



While gambling can be fun, we also acknowledge its risks. At Southern Star Gaming Pty Ltd, we’re fully dedicated to promoting responsible play and protecting your wellbeing.

If gambling is having a negative impact on your life, know that support is always available — 24/7.

Support Resources

Gambling Help Online provides free and confidential tools, including:

You’re Not Alone — We’re Here to Support You

If you or someone close to you is affected by gambling, call 1800 858 858 or visit www.gamblinghelponline.org.au. This anonymous, nationwide service is available 24 hours a day.

You can also find additional help via the Gambling Help Online local directory.

Account Support

If you need assistance with your bigwinsjackpots.com account or wish to activate responsible gaming features, contact us:

Set Spending Limits

Manage your activity by setting deposit limits in your account settings under My Account > Spend Limits. Need help? Our team is ready to assist.

Self-Exclusion

If you need time away, use our self-exclusion feature to temporarily deactivate your account:

Know the Odds

All game odds, prize structures, and conditions are transparently listed on our Play page. Visit the Help Centre to learn more.

Identity Checks

Only users aged 18+ are permitted to register. As required by law, identity verification may be necessary before enabling some features or processing transactions.

Delays in verification may result in temporary suspension of access and withdrawal holds until resolved.